Help And Support

F.A.Q's

Q:
How do I order prints?
A:
Just click on any Login, Sign up or Get Started link on the site. Then follow the steps from there.

Q:
Can I mix matte and glossy prints in the same order?
A:
Yes. You can mix matte and glossy prints in the same order, it will not delay your order at all.

Q:
Is there an index print included with my prints?
A:
Yes. All orders are sent out with an index print(s) showing you exactly what is in each order.

Q:
What type of paper is used to print my photos?
A:
We use Kodak and Epson paper, chemicals and inks.

Q:
How can I back up my photos?
A:
You can back your photos up by moving them onto a CD or DVD. We provide this option when ordering your prints. CD's and DVD's keep your photos in a virtually indestructible, lightweight package to ensure their safekeeping and availability among the rest of your files.

Q:
Will my prints have a backprint?
A:
Yes, All your prints up to 8x12 will have an option at the end of your order for you to include a backprint.

Tips and Help

Tip #001 How to color correct your photos

Here is how you would color correct your photos... Option 1: Once you upload your photos to our site you can use the tools we offer to auto color correct or do it yourself. Option 2: leave your photos the way they are and let us do it for you, and its FREE.

Tip #002 How to crop your photos

Once you choose the photos and sizes you want to have printed, simply hover your mouse over the little crop icon on every photo you will be printing and adjust the cropping location for every photo. Or just leave them the way they are and we will evenly crop them for you.

Resolution Table

Here’s a handy table that will show the image resolution for some of our standard print sizes at a glance. (Note: since pixel resolutions are usually given with the wider dimension of the image aspect ratio first, that’s how we’ve set up our table.)

Print size
Optimal resolution
Minimum resolution
3.5x5
1050 x 1500
525 x 750
4x5
1200 x 1500
600x x 750
4x6
1200 x 1800
600 x 900
4x12
1200 x 3600
512 x 1536
5x7
1500 x 2100
750 x 1050
8x10
2400 x 3000
1024 x 1280
8x12
2400 x 3600
1024 x 1536
11x14
3300 x 4200
 1408 x 1792